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The board apologizes
South Hams District Council has apologized to residents who suffered from a chaotic rollout of the new recycling service.
The program, which aimed to increase recycling rates, was introduced in March but has been plagued by problems, and around 15% of weekly collections are not being made.
FCC Environment (UK), the contractors responsible for waste collection, presented South Hams with a plan to rectify the situation.
But advisers continue to voice their displeasure and have insisted that entrepreneurs take action to meet their obligations and report back to the executive on their performance every week.
Cllr Keith Baldry, Executive Member of South Hams District Council for the Environment, said: “I am always very concerned about the level of service we have provided to the public in parts of South Hams. As a core member for waste and recycling, I take responsibility for it. This is not good for the image of the South Hams and it has been going on for too long.
“I would like to personally apologize to the public on behalf of South Hams District Council, for all the distress and inconvenience you have suffered.
He added, “However, I remain deeply disappointed with FCC’s failure to effectively deploy curbside service. So we demanded that the FCC provide us with a plan to remedy this appalling situation. They have now given us this plan and we have carefully reviewed it.
In the short term, 26,000 residents will continue to have their recycling curbside sorted in the new vehicles, while 11,000 residents will have their recycling sorted at a local sorting center and 8,000 residents will remain on the transparent and blue bag system. for the time being. being.
A statement from FAC said they continue to focus their efforts on correcting the issues it encountered while deploying the new recycling service.
He added: “We would like to once again apologize to the residents concerned and understand how frustrating this has been for those we still struggle to reach. We are continuing our efforts to reach out to all who have so far been without service. “
They say they face significantly higher recycling volumes than predicted by the FCC or city council and a shortage of qualified LGV drivers.
Subject to final approval and agreement with the authority, their provisional plan will see: