CHICAGO–(BUSINESS WIRE)–ShipBob, the world’s leading omnifulfillment platform, today announced the launch of a new direct integration with Klaviyo, a unified customer platform, to provide users with a post-purchase experience and more transparent and personalized shipping. Klaviyo’s platform brings together all of a company’s customer data, all updated in real time and made accessible and actionable on the same platform used to send emails and text messages. This integration will allow mutual merchants ShipBob and Klaviyo to help their customers feel more connected to their orders throughout the fulfillment process, increasing both the likelihood that consumers will buy again and their lifetime value.
- Improved customization to provide more transparent and personalized communications related to order processing, fulfillment operations, tracking and carrier delivery with the ability to sync order and tracking information from ShipBob, directly into Klaviyo
- Real-time segmentation and automation to leverage live ordering, fulfillment and customer data to enrich new segments and create automated campaigns, contextualizing every step leading to the delivery of an order from merchants to customers
- High customer experience to help bridge the communication gap between a placed order and the next available marker with fulfillment center updates – without waiting for it to be labeled and with a carrier – to reduce questions and WISMO tickets (“where is my order”) for your support teams in 30-50 percent
Brands that incorporate the out-of-the-box integration into their daily workflow will have access to more specific order information, including proactively sending pre-fulfillment status to customers without them having to wait multiple times. days for the order to be scanned while they are in the hands of the carriers, which greatly reduces both support requests and the time spent collecting information.
“Providing a more seamless shipping experience helps brands significantly reduce order confusion and earn even more customer trust,” said Dhruv Saxena, CEO of ShipBob. “For brands, especially in e-commerce, that are looking for a more seamless shipping experience, the turnkey ShipBob-Klaviyo integration makes it easy to collect all customer information.”
ShipBob’s fulfillment locations in North America, Europe and Australia allow Klaviyo customers around the world to get products quickly and affordably. ShipBob’s omnichannel logistics capabilities also help brands expand beyond their main storefront and onto the biggest names on retailer websites, marketplaces and physical locations.
“Customer engagement directly affects customer retention and loyalty, and ShipBob is a company that completely aligns with that thinking,” said Rich Gardner, vice president of global partnerships at Klaviyo. “ShipBob’s integration with Klaviyo will provide customers with exceptional communication throughout the shipping process, as this enhanced experience will allow brands to see all user interactions in one place. We are glad that ShipBob and Klaviyo are together to create this top notch integration.
Major DTC e-commerce brands that use both platforms, such as Hero Cosmetics, are further bolstering their powerful technology stack. The ShipBob-Klaviyo integration is now live and available with no custom code required or additional fees to implement. For more information visit https://www.shipbob.com/partners/klaviyo/
ShipBob is the leading global omni-execution platform designed for small and medium-sized businesses to give them access to the best supply chain and fulfillment capabilities. The ShipBob platform gives merchants a single view of their business and customers across all of their sales channels, and allows them to manage products, inventory, orders and shipments, and leverage analytics and insights. reports to effectively manage their business.
Founded in 2014 in Chicago, ShipBob was launched through Y Combinator by co-founders Dhruv Saxena and Divey Gulati, two entrepreneurs who saw the need for more efficient shipping for e-commerce businesses. Today, the company has raised $330.5 million in funding and operates a global logistics network with 30 distribution centers in five countries, including the United States, Canada, United Kingdom, European Union and Australia. Learn more by visiting shipbob.com.