College seniors miss graduation badges days before ceremony; Read the company’s response here


College classes are over for Jarel Brown, however, he’s still searching for answers and it’s now graduation week.

“I ordered my cap and smock, and I’m still missing the balaclava that goes with it,” Brown said.

The college senior said he ordered his badges from Herff Jones on March 26.

“I tried to contact the company for an update but was unable to get an update, then on May 8th I received an email saying my order had been shipped “Brown said. “Once I received it, there were still things missing.”

A few days away from his big day.

“For some people, maybe the hood isn’t important,” he explained. “But it’s a great accomplishment for me.”

There was a time when the Army veteran says he didn’t think college was a possibility.

“Then I started working in applied behavior analysis with people with autism, and I found a passion,” Brown said. “I didn’t even have my Associate’s [degree]. So, I started working on my associates, and then I got my bachelor’s degree, and I’m like, ‘Here I am 10 years later, finishing my master’s.’

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He is not alone in the search for graduation equipment.

“They said it would be here in three weeks, and we waited and waited and got nothing,” Jessica said.

Jessica’s son, who is a graduate of the University of Houston, said he had just received his cap and gown, but other items were still missing.

“This is our first [child] so, we didn’t know what to do,” she said.

KPRC 2 contacted Herff Jones, the company supplying the badges to both schools.

They sent us the following statement:

“Herff Jones is working diligently to minimize delays in fulfilling graduation badge orders caused by global chain disruptions and labor shortages. Unfortunately, these factors have caused us to fall behind. The company is working to ship all remaining orders to University of Houston and Sam Houston State University students in time to celebrate graduation. We apologize for the inconvenience caused to the students and are committed to ensuring that each student has their badges to cross the stage. »

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“They waited until the last minute,” Brown said.

After dozens of unanswered messages, Brown says they could have communicated better.

“I always try to be positive,” he said.

After KPRC 2 contacted Sam Houston State University about Brown’s missing graduation paper, a spokesperson was able to locate a hood for Brown in their bookstore.

They provided the following statement:

“As of May 4, 95% of SHSU orders have been shipped. The rest was shipped over the weekend. Each dress was shipped the next day by airmail, to arrive no later than Tuesday, May 10 [yesterday.] If there are any students who are still having trouble, we encourage them to contact the campus bookstore for assistance.

The University of Houston also sent us a statement saying their graduates should have their badges before the ceremony:

“All University of Houston spring graduates should receive their insignia rental order prior to their commencement ceremonies. Most of our graduates have already received their gowns. The few graduates who have not yet received their badges have received shipping confirmation and tracking numbers.

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The ceremonies will take place from Thursday to Sunday.

Students can order badges by visiting the UH Bookstore or by placing an order with Herff Jones through a URL dedicated to UH graduates.

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