After an airline failed to find his lost luggage, a YouTuber used his AirTags to fly there straight to an airport desk full of unclaimed luggage.
Apple’s AirTags have helped lose luggage before, and now there are plenty of luggage tags designed to hold them. But for Australian YouTuber Shane Miller, an AirTag not only found his missing luggage, it did so despite the airport’s baggage carrier, Swissport.
Miller says the luggage, containing $4,500 worth of cycling gear, went missing after he flew to Melbourne Airport on Singapore Airlines. Officials told him that his luggage had not made the connecting flight and that he would be contacted as soon as they arrived.
Once the bags arrived at the airport, Miller’s AirTags alerted him to their location and he expected to hear from those responsible. However, Swissport failed to contact him – and he was unable to reach anyone despite numerous phone calls.
“My issue with Singapore Airlines and their Swissport ground handling service is that there was no interaction,” Miller said. “The number given to me for Swissport the night I landed, I called 16 times and got no call back.”
“He goes to voicemail and someone checks them because the box gets emptied every few days,” he continued.
Additionally, Swissport has a website that lists lost baggage – and it hasn’t been updated to include its own.
After a week of waiting, Miller drove to the airport and used Find My to lead him to Swissport’s back offices. He found his bag, but it wasn’t in a lost and found room, it had been hanging in the corner of a general office.
“Long story short, the oversized luggage guy really, really helped me figure out where to get the bag,” Miller says. “Then the last mile, so to speak, was 100% AirTag.”
“The office staff were very helpful, getting me to the right office,” he continued. “And I could tell I was a few feet from the bag, and when I was around the corner from where the bag was thrown on one of their office floors, I could make it give off a beep.”
“So my story is almost over,” he said, “but the amount of bags they had on the floor…I’m lucky I got my bag back so easily.”
Miller is an IT pro, as well as a cyclist, who reviews cycling accessories like GPS navigation and trackers. He previously described AirTags as “the best bike tracker” and featured them on his YouTube channel.
Despite his knowledge of AirTags, it still took Miller a week and, as he puts it, trying “every avenue”, to retrieve his luggage. Without AirTags in his gear bag, he suspects he may never have them back.
That’s of course exactly what AirTags are for, and that’s not the only story where they help air travelers.
The success of AirTags, however, has sparked controversy. Perhaps because Apple, unlike its rivals in this area, has been outspoken about anti-harassment features, the effect has been to shine a spotlight on the issues.
It’s true, however, that Apple’s anti-harassment measures don’t seem to work in all cases.
Read on AppleInsider